Telstra is offering a flexible payment terms and options if you're experiencing genuine difficulties, as outlined in our Financial Hardship Policy (PDF, 41KB).
Anyone experiencing financial hardship when the time comes to pay a Telstra phone bill.
You can discuss your situation any time of day or night. Simply pick up the phone and give us a call on 13 22 00 and say "Payment Options". We'll put you through to one of our operators to discuss your situation.